Reference

How harum100 Handles Your Personal Information

Your account data, wallet details, and browsing activity are handled under a clear set of rules — and this page spells out exactly what we collect, why we need it, and how you can manage or remove it.

Account data protectedDANA, OVO, GoPay wallet privacyYour rights, clearly statedCookie controls availableContact us to request changes
harum100 How harum100 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat Support

Start a live chat session directly from your account dashboard. Our team handles data access requests, correction queries, and deletion requests during available support hours.

Email Data Request

Send a written request to our privacy contact address for formal data access, correction, or removal. We respond within the timeframe required under applicable policy guidelines.

Account Settings Path

Some preferences — including cookie consent and communication opt-outs — can be managed directly inside your account settings without contacting support at all.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Every step of your account journey — from your first login to a GoPay withdrawal — runs through security measures designed to keep your data accurate and inaccessible to unauthorised parties. Players in Batam and across Indonesia access the same account-protection standards regardless of device or wallet choice.

Encrypted Account Access

Your login session is protected using SSL encryption. OTP verification is triggered on new device logins, adding a second layer before anyone can reach your account or wallet details.

Cookie Transparency

We use cookies to remember your session, track wallet preferences, and analyse page performance. You can review and adjust cookie categories through the consent tool in your account.

Data Retention Rules

Active account data is retained while your account is open. After closure, records are kept only for the period required by applicable regulations in the regions where this platform operates.

Third-Party Data Sharing

We share your data only with processors needed to complete your DANA, OVO, or GoPay transactions, and only where required by law. No data is sold or passed to advertisers.

Common Questions About Your Privacy Rights

These are the questions we hear most from account holders about how their data is used, stored, and managed on harum100. If something is not covered here, reach out through live chat or email.

We collect your name, email address, date of birth, and the payment details you register — including DANA, OVO, or GoPay account identifiers — along with device and session data tied to your login activity.

Yes. Wallet transaction records are kept to process payments accurately and to maintain a verifiable account history. This data is shared only with the payment processor handling your specific transaction.

You can. Submit a data access request through live chat or by email. We will compile your account data and respond within the timeframe set out in our policy, subject to applicable local regulations.

Contact our support team with a deletion request. We will remove or anonymise your data where permitted, noting that some records must be retained for legal and regulatory compliance even after account closure.

We use session cookies, preference cookies, and performance cookies. You can manage which categories are active through the consent tool in your account settings — some functional cookies are required for the platform to work.

Raise the issue through live chat first for a fast response, or send a formal written complaint by email. We take data-handling concerns seriously and will respond with a clear explanation or correction.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.