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How We Set the Rules for Your Account

Every account on harum100 operates under a clear set of legal conditions — covering how your data is handled, how your wallet activity is recorded, and what rights you hold when you use the platform.

Account Terms ApplyDANA, OVO, GoPay CoveredData Handled ResponsiblyIndonesia-Region EligibilityContact Support for Queries
harum100 How We Set the Rules for Your Account
ACCOUNT SECURITY AND DATA

How We Protect What Belongs to You

Security and data handling are not afterthoughts here. Your account credentials, payment method details, and session history are protected through standard encryption practices. We do not share your personal data with third parties beyond what is necessary to process your DANA, OVO, or GoPay transactions or comply with a legal obligation. If you are in Yogyakarta or anywhere else in a supported region, the same data protections apply to your account.

Data Retention

We keep your account data only as long as necessary for operational and legal purposes. Once your account is closed and retention periods pass, data is deleted from active systems.

Cookie Policy

We use cookies to keep your session active, remember your login state and understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification tied to your registered number. We never ask for your DANA, OVO, or GoPay PIN — any message requesting this is not from us.

Data Access Requests

You have the right to request a copy of the personal data we hold on your account. Submit the request through live chat or email support with your account username as reference.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about our terms, want to know what data we hold on your account, or need to raise a concern about how a DANA, OVO, or GoPay transaction was recorded, our support team is the right first stop. Reach us through any of the channels below and we'll respond with the specific detail you need.

Live Chat Open the chat widget inside your account dashboard. Our team can address policy questions, account-data queries and wallet-record concerns directly in the session.
Email Support Send your legal or data query to our support address from your registered email. Include your account username and the specific policy section you're asking about.
Help Centre The Help Centre holds policy summaries, account-data request steps and wallet-verification procedures — check there first before raising a support ticket.

Legal Questions We Get Asked Most

These are the policy and account-rights questions that come up most often. If yours is not covered here, open a support chat and ask directly.

Availability depends on local law and your eligible region. If online betting activity is permitted where you are, these terms govern your account fully.

Yes. Contact support via live chat or email from your registered address, include your account username, and we will provide the data held on your account.

Each wallet deposit and withdrawal is logged against your account for verification and operational purposes. Your wallet PIN is never stored — only transaction reference data is kept.

After account closure, we retain data only for the minimum period required by operational and legal obligations. Once that period passes, your data is removed from active systems.

Updates are sent to your account notification centre before they take effect. Continuing to use your account after the notice period means you accept the revised terms.

Some cookies are needed for your session to stay active and your login to work. Others are optional. Manage your preferences through browser settings; essential cookies cannot be disabled.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.